Have questions about data recovery? You’re not alone. At PCS Recovery, we answer the most common data recovery questions to help you feel informed and confident.
A: Usually between 24 and 72 hours depending on the workload of our data recovery lab.
A: We offer an urgent inspection and quotation service. We may charge an inspection fee. It hits the top of the inspection queue and we work on it as a priority job until inspected.
A: See full media shipping instructions here.
A: Best way is to drop off your media. Click here to see the address details and directions on how to come to us. Please call 716-539-9555 to setup an appointment prior to bringing the device in. However for those who can’t do this, they are advised to either use a reliable courier company or pack it according to instructions given here and ship it to us using an insured/trackable service such as USPS Priority Mail or UPS.
You have to print off the shipping form, fill it out, sign it, and include it in the package that contains the device you need recovered.
A: Yes. After we inspect the media we will provide you with a quotation (fixed price) no matter how much time and resources have been used to complete the data recovery process the quoted price will not change.
A: NONE whatsoever. If we can not recover your data we will not charge you for the attempted recovery process. A small fee applies for the return of your media. If you choose not to have the media returned we will destroy it for you free of charge.
A: Hard drives like other electrical devices have a MTBF (Mean Time Between Failures). Due to the hard drive architecture, it will eventually fail. Most cases of media failures are either due to physical failure of the media or due to human error.
A: If you request, we will call you and review the recovered files with you over the phone or we can email you a small text file as a report (also know as a “snapshot”) of the files and corresponding directories that we have been able to recover.
A: We use USPS Priority Mail or UPS. We can also upload your data to an FTP site if you need it asap.
A: You can either drop off another device to copy the data to, or once the data is successfully recovered, we will let you know what size drive you’ll need and you can order one online from sites like Amazon.com, and have it shipped to our address.
A: Yes you certainly can. Please call or text 716-539-9555 to make an appointment.
A: We are bound by the confidentiality clause in the Terms and Conditions of Service. This agreement is here.
A: We store all recovered data on an encrypted SSAN (Secured Storage Area Network). After you confirm receipt of the recovered files, we wipe the data from the SSAN at a level that will render all data irrecoverable.
A: We can accept all major credit cards as well as company checks. Customers who choose to pay by company check must allow 5 working days for clearance prior to collection or delivery.
A: We’ve been in business since 2006 helping customers get their data back from logically as well as physically damaged devices.
A: Our address is: Progressive Computer Solutions, 2437 Berg Road Suite H, Buffalo, NY 14218. Please make sure you contact us to make an appointment before dropping off your devices.
